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Frequently Asked Questions

THE HOSPITAL

What is a “neighborhood hospital?”

St. Vincent Neighborhood Hospitals are fully- licensed acute care hospitals, typically around 17,000 square feet, that are specially designed for neighborhoods to offer closer, faster emergency care and inpatient services to the patients living and working in those communities. Services include a 24/7 emergency department, inpatient care, lab, imaging and pharmacy services for the patients we treat. These hospitals serve a specific need in the healthcare industry, providing closer, faster care and an exceptional patient experience. They work together with other St. Vincent hospitals, urgent care centers and other medical providers to create an integrated health network for the Indianapolis community.


Does neighborhood hospital mean urgent care center?

No, St. Vincent Neighborhood Hospitals are not urgent care centers. They are fully-licensed acute care hospitals offering 24/7 emergency care and inpatient services, with dedicated in-house lab, radiology and pharmacy services. They are staffed with board certified/eligible emergency physicians and experienced, emergency-trained registered nurses, licensed radiological technicians, pharmacists, dieticians, paramedics and inpatient telemedicine specialists’ services.


How are these neighborhood hospitals different from other hospitals?

The St. Vincent Neighborhood Hospitals are innovative hospitals that are specifically designed to offer closer, faster care with an exceptional patient experience. The building design, streamlined processes, state-of-the-art technology, staff expertise and training, and hospital environment are carefully designed and planned, resulting in lower wait times (less than 15 minutes to see a physician,) lower overall stays and more quality time with physician/nurses. These hospitals offer patients closer, faster care, when and where they need it.

Visit our home page for more information on our commitment to providing an exceptional patient experience.


SERVICES AND STAFF EXPERTISE

What services do your hospitals provide?

St. Vincent Neighborhood Hospitals are fully-licensed acute care hospitals offering 24/7 emergency care and inpatient services, with dedicated in-house lab, radiology and pharmacy services for the patients we treat.

For more information please review our services page.


What staff do you have at the hospital?

St. Vincent Neighborhood Hospitals are staffed with board certified/eligible emergency physicians and experienced, emergency-trained registered nurses, licensed radiological technicians, pharmacists, dieticians, paramedics and inpatient telemedicine specialists’ services.


What if I need specialist care or a referral to another physician?

St. Vincent Neighborhood Hospital offers specialist consults through our telemedicine hospitalist program. Patients can consult with specialists such as internists, cardiologists, neurologists, among others. If a physician referral is needed, we can help you by referring you to a list of experienced physicians upon your discharge.


BILLING AND INSURANCE

Do you accept health insurance (private, Medicare or Medicaid)?

We accept all patients and our emergency and inpatient hospital services are billed to your health insurance (private insurance, Medicare or Medicaid.) We also offer financial assistance, charity care and flexible billing options. Our hospital financial assistance representatives are available for all billing or health coverage questions at 1-844-285-1005. For more information visit our billing page.


Do you accept all insurance plans?

St. Vincent Neighborhood Hospital accepts most major insurance plans. If you have questions regarding a specific insurance plan, please contact your preferred St. Vincent Neighborhood Hospital location.


What are your prices?

St. Vincent Neighborhood Hospitals pricing is based on the services we provide. For emergency services, patients will be charged an ER co-pay and ER deductible. For more information on our billing, please visit our billing page on our website.


OTHER

What if I need more intensive care?

If you need more intensive care, our emergency team is connected to the St. Vincent ONE Call network that provides continuity of care with St. Vincent medical specialists and services, including St. Vincent Heart Center and the Peyton Manning Children’s Hospital at St. Vincent Indianapolis. All patients requiring a higher level of care will be transferred to the nearest and most appropriate medical facility based on their needs.


What if I’m not an existing St. Vincent patient?

You don’t need to be an existing St. Vincent patient to come to the St. Vincent Neighborhood Hospital. Our hospital and ER staff will provide you with a discharge plan that includes communication for your primary care provider.


Does your hospital accept ambulance traffic?

Yes, our hospital accepts ambulance traffic through our ambulance bay area. Patients may also be transferred, when stabilized, by ambulance to other hospitals for a higher level of care when needed.